Privacy Policy
Inspired Life and Wellness customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
-
Contact details
-
What information we collect, use, and why
-
Lawful bases and data protection rights
-
Where we get personal information from
-
How long we keep information
-
Who we share information with
-
How to complain
Contact details
Post
The Retreat New Forest, Lyndhurst Road, Hinton, CHRISTCHURCH, Dorset, BH23 7EF, GB
Telephone
07952288581
What information we collect, use, and why
We collect or use the following information to provide patient care, services, and other goods:
-
Name, address and contact details
-
Gender
-
Date of birth
-
Emergency contact details
-
Health information (including medical conditions, allergies, medical requirements and medical history)
-
Insurance policy details
We also collect the following special category information to provide patient care, services, and other goods. This information is subject to additional protection due to its sensitive nature:
-
Health information
-
We collect or use the following personal information to comply with legal requirements:
-
Name
-
Contact information
-
Any other personal information required to comply with legal obligations
-
Safeguarding information
We also collect the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
-
Health information
We collect or use the following personal information for information updates, marketing or market research purposes:
-
Names and contact details
-
Marketing preferences
-
Website and app user journey information
-
Personal information used for the purpose of research
We also collect the following special category information for information updates, marketing or market research purposes. This information is subject to additional protection due to its sensitive nature:
-
Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
-
Names and contact details
-
Purchase or service history
-
Customer or client accounts and records
-
Information relating to health and safety (including incident investigation details and reports and accident book records)
We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
-
Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
-
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
-
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
-
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
-
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
-
Your right to object to processing - You have the right to object to the processing of your personal data.
-
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
-
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you
How long we keep information
-
We keep your information for 3 years, unless you are under 18 then it is kept for 3 years after your 18th birthday.
Who we share information with
Others we share personal information with
-
Other health providers (eg GPs and consultants)
-
Insurance companies, brokers and other intermediaries
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
-
you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
-
we have a legal requirement (including court orders) to collect, share or use the data;
-
on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
-
In England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied;
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113